Privacy Policy

We collect the following categories of information:

• Account information — such as your name, email address, and organization details, handled through our authentication provider.
• Customer Content — the call transcripts and audio or video recordings you upload, and the analysis we generate from them.
• Billing data — subscription and payment details, processed by our third-party payment provider. We do not store full payment card numbers.
• Usage data — log and device information about how you interact with the Service, used to operate, secure, and improve it.

We use the information we collect to:

• provide, maintain, and improve the Service;
• analyze the transcripts and recordings you upload and generate scorecards, verdicts, and coaching reports;
• process subscriptions, billing, and add-on usage;
• communicate with you about your account, support requests, and service updates;
• detect, prevent, and address security incidents, fraud, and abuse; and
• comply with our legal obligations.

To generate analysis, the transcripts and recordings you upload are processed by AI models, including third-party AI providers acting on our behalf. We send only the content necessary to produce your requested analysis. We do not sell your Customer Content, and we do not use it to train publicly available models.

We share information only as needed to run the Service, including with service providers that support authentication, payment processing, AI analysis, hosting, and infrastructure. These providers may process information only on our instructions. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and security of CallCoach, our users, or the public. We do not sell your personal information.

We retain your information for as long as your account is active or as needed to provide the Service. You can delete individual calls and related content from within the app. When you close your account, we delete or anonymize your information within a reasonable period, except where we must retain it to comply with legal, accounting, or security obligations.

We use technical and organizational measures designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. You can exercise many of these directly in the app, or contact us to make a request. We will respond consistent with applicable law.

We may process and store information in countries other than the one in which you are located. Where we transfer information across borders, we take steps to ensure it remains protected in accordance with this Policy and applicable law.

The Service is intended for business use and is not directed to children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or how we handle your information, reach out through our contact page.