Terms of Service

CallCoach AI analyzes sales call transcripts and recordings you upload and returns AI-generated scorecards, verdicts, coaching recommendations, and aggregated reporting. The Service is intended for business use by sales teams and their managers.

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must be at least 18 years old and able to form a binding contract to use the Service.

The Service is offered on tiered subscription plans (Base, Growth, and Enterprise). Plan prices, included call analyses, rep limits, and overage rates are described on our pricing page. Paid subscriptions renew automatically each billing period until cancelled.

Call-analysis overage (where available on your plan) is billed automatically at the published per-block rate. Audio and video transcription is a separate add-on billed at the published per-minute rate, independent of your call quota. Free trials, where offered, convert to a paid subscription at the end of the trial period unless cancelled beforehand. Payments are processed by our third-party payment provider, and you authorize us to charge your payment method for all applicable fees.

"Customer Content" means the transcripts, recordings, and related data you upload to the Service. You retain ownership of your Customer Content. You grant us a limited license to process, store, and analyze Customer Content solely to provide and improve the Service for you.

You are solely responsible for ensuring you have all necessary rights, consents, and notices to record calls and to upload that content to the Service, including compliance with applicable call-recording, wiretapping, and privacy laws in every relevant jurisdiction. You agree not to upload content that is unlawful, infringing, or that you do not have the right to share.

You agree not to misuse the Service, including by attempting to access it through unauthorized means, reverse engineering it, reselling it without authorization, interfering with its operation, or using it to violate the rights of others or any applicable law.

Scores, verdicts, and coaching suggestions are generated by automated models and are provided for informational purposes only. They may be incomplete or inaccurate and should not be treated as a substitute for professional judgment. You are responsible for any decisions you make based on the output, including any employment or performance-related decisions.

The Service, including its software, design, and trademarks, is owned by CallCoach AI and its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

You may cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period and you will retain access until then. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to us or others. Except where required by law, fees already paid are non-refundable.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the output will meet your expectations.

To the maximum extent permitted by law, CallCoach AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months preceding the claim.

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Reach out through our contact page.